The IRIS Online Services website adopted a new responsive web design to present web pages fit for different devices (e.g. desktop computer, mobile phone etc.) and provide better browsing experience for users.

The input field for searcher name was updated by splitting into "Surname" and "Given Names" fields on the "Personal Information Collection Statement and Customer Confirmation Statement" page.

To enhance the protection of personal data privacy, searchers are required to provide their personal identification information (e.g. name and Hong Kong Identity Card number) for conducting land search through the IRIS Online Services. Please note that the provided information should be the same as that shown on their identification document.

On 28 April 2025, Chatbot "Tindy" was launched at the IRIS Online Services website (www.iris.gov.hk) to assist in answering general enquiries on land search service. The chatbot is built with Artificial Intelligence and Natural Language Processing technologies to handle general enquiries regarding the online search service in Traditional Chinese, Simplified Chinese or English. To start a chat with Tindy, users may click the Tindy icon at the bottom right corner of the IRIS Online Services website.

A new "Featured Service" for Search Land Register was added to the "iAM Smart" mobile app.

Workflow for "iAM Smart" customer authorisation was streamlined in the IRIS Online Services.

Login with "iAM Smart" was presented as the preferred option on the login page.

e-Receipt was available for online transactions placed via the IRIS Online Services. Customers may opt for receiving e-Receipt by email at the "Acknowledgement" page.

The Land Registry has been collaborating with the Hong Kong Monetary Authority (HKMA) and the Digital Policy Office to develop Application Programming Interface (API) based services for authorized institutions (AIs) under the Banking Ordinance (Cap. 155) through the digital gateway of the Commercial Data Interchange of the HKMA and the Consented Data Exchange Gateway of the Government. The API service for Land Search Services for AIs (Land Search API) was launched on 28 April 2025. The Land Search API offers an additional channel for subscriber AIs to order digital copies of land records (including land registers and imaged land documents) through API.

An online pop-up survey would be displayed on the "Acknowledgement”, "Enquire Order Status" and "Enquire Status of Lodged Document" pages to collect customer feedback on our service.

A new feature for masking the personal identification document numbers of searchers (with a preview icon) was introduced to enhance protection of personal data privacy.

FPS was accepted for online payment.

A new "View Enable/Disable Retain Customer Information History" function was added in the "Enquire Login ID(s) Status" page for subscribers to view the change history for the past 6 months.

The IRIS Online Services was enhanced to enable subscribers to use the account management function via the mobile version.

The mobile version of the IRIS Online Services was enhanced to provide similar functionality to that of the desktop version, e.g. enabling search by map and ordering of certified copies via the mobile version.

A new “Change Account Particulars” function for subscribers was introduced in the desktop version of the IRIS Online Services. Subscribers may update their account particulars in real time by this function.

New payment platform has been adopted for online payment by VISA and Mastercard to enhance the security of online transactions.

“iAM Smart” has been introduced for SST users to authenticate identity and login the IRIS Online Services such that the requirement for filling in the personal identification document number on the “Personal Information Collection Statement and Customer Confirmation Statement” page can be obviated. In addition, if SST user authorises his/her “iAM Smart” account to provide his/her name to the IRIS Online Services, his/her name will be pre-filled on the page by the system.

The user interface of the desktop version of the IRIS Online Services was enhanced to provide better user experience.

New function for searching land registers by map was introduced in the desktop version of the IRIS Online Services.

“iAM Smart” was introduced for ad hoc users to authenticate identity and login the IRIS Online Services such that the requirement for filling in the personal identification document number on the “Personal Information Collection Statement and Customer Confirmation Statement” page can be obviated. In addition, if the ad hoc user authorises his “iAM Smart” account to provide his name to the IRIS Online Services, his name will be pre-filled on the page by the system.

Applicants will be instantly notified of the result by email upon completion of processing of the application by the Land Registry.

If a subscriber logs in the IRIS Online Services with iAM Smart, the requirement for filling in his personal identification document number on the “Personal Information Collection Statement and Customer Confirmation Statement” page can be obviated. In addition, if the subscriber authorises his iAM Smart account to provide his name to the IRIS Online Services, his name will be pre-filled on the page by the system.

A new option was provided on the “Your Order List - Enter Customer Information” page for subscribers to retain and carry forward the inputted customer information from one transaction to the next login.

Electronic payment receipts with two-dimensional barcodes are provided to customers to facilitate collection of land records ordered through the IRIS Online Services at search counters. The e-Receipt can be emailed and saved in mobile devices for customers to present at the search counters.

The input field for the “User Reference for Transaction” on the “Enter Customer Information” screen will be expanded from 25 characters to 100 characters for English input.

The “Acknowledgement” screen will be updated. The fields relating to identification document will not be shown on the Acknowledgement screen.

The field label “查冊人士姓名” displayed at the left top corner of the first page of the Land Register is changed to “查冊者姓名/名稱” . The name of organisation instead of the name of authorised person will be displayed in the Land Register if the search is conducted by an organisation searcher.

‘iAM Smart’ was introduced as a new login option for subscribers to authenticate and login the IRIS Online Services via their desktop computers or mobile phones.

A new ‘Edit Order List’ function was added to allow customers to edit order details in the order list.

To strengthen system security, all new passwords for IRIS Online Services subscribers Login IDs must contain at least 10 characters with numbers or designated special characters.

A new electronic booking service was launched for customers to make appointments for inspection of plans deposited in the Land Registry pursuant to government leases and various Ordinances as well as original land grant documents. The URL is ebooking.landreg.gov.hk.

To increase the upper limit of file size of land record orders (including land registers, unposted memorial information and land documents) to be delivered by Email from 4 MB to 6 MB and the upper limit of file size of land record orders to be delivered by "View by Browser" and "By Download" from 20 MB to 30 MB.

To accept payment via Apple Pay and Google Pay (Mastercard and VISA only)

A new feature “Reprint Acknowledgement Page” was provided on the “Enquire Order Status” page for customers to reprint the Acknowledgement Page.

The LR has upgraded and revamped the technical infrastructure of the Land Search System. The enhanced capacity, scalability and security of the system can further improve the online land search services.

For an instrument withheld from registration imaged on or after 18 November 2019, a bilingual information sheet will be annexed to the imaged copy of the instrument withheld from registration.

A new “Search PRN” function was added for customers to enquire the Property Reference Numbers (PRN) of land registers. The existing “Search Land Register” page (I- Street Name Section) was also aligned by adding suggestion list to the “House/Building No.” input field.

On the search result page of the “Search Land Register”, a “Hide Closed Land Register(s)” check box was added to facilitate customers to hide all closed land registers.

A new "Enquire status of lodged document” function for public to enquire the latest status of a lodged instrument was introduced.

A new online credit card payment service was launched. The new payment platform supports payment by JCB and UnionPay cards in addition to VISA and Mastercard.

On the Transaction Records Selection List of “Enquire Order Status by Order Creation Date”, check boxes were added to facilitate the subscribers to view the details of multiple transactions simultaneously.

A drop-down suggestion list of lot numbers associated with the lot type inputted by customers was added for selection when customers entered the lot number information on the page of “Search Land Register”.

A reminder ‘Copies of plan(s) ordered will be delivered in multiple pages. For enquiries, please contact our Customer Service Hotline: 3105 0000.’ was added on the “Order Land Document” page when customers ordered plain copies of pre-IRIS imaged land documents with oversized black-and-white plan(s).

A reminder ‘Subscriber can unlock a locked Login ID by using the online “Forget password” function. The locked Login ID will be unlocked after a correct answer to the preset security question is given.’ was added when subscribers tried to log in to the IRIS Online Services with a locked Login ID.

A new option of choosing "Current" or "Full" search for all selected registers under "Set All Type of Enquiry" was provided to IRIS Online Services customers.

Subscribers can retrieve the preceding order list when they re-login to the IRIS Online Services for adding/removing orders and completing the order list within the same day.

The hyperlink “GeoInfo Map” was added in the “Search Land Register” function of IRIS Online Services to direct users to the matched lot information page on the “GeoInfo Map” of Lands Department. In addition, new “Go to IRIS Online Services” hyperlink was added on the “GeoInfo Map” to facilitate users to search land register of the matched lot.

The data input fields of Street Name and Development Name supported English and Chinese entries in the desktop version of IRIS Online Services.

Date picker feature was provided in the desktop version of IRIS Online Services.

Apart from the existing Hyper Text Markup Language (HTML) file format, search order of land register and unposted memorial information as well as statement for subscriber were available in Portable Document Format (PDF) for delivery methods including “By Download”, “View by Browser” and “By Email”.

Email address inputted by customer would be validated by the system, and an alert message would be prompted when possible invalid email address domain is detected.

Modify the link in the IRIS homepage to open the "Search Lot" page in GeoInfo Map of Lands Department instead of the welcome page.

Add a hyperlink in the IRIS homepage to the Hong Kong Property for Hong Kong People webpage of Lands Department.

The time limit for retrieving land document orders by download / view by browser was extended to 3 calendar days.

To require users to input a randomly generated CAPTCHA before the first access to the IRIS Online Services.

Apart from the existing support of Hongkong Post Electronic Certificates, subscribers can choose to use Digi-Sign ID-Cert or Hongkong Post Electronic Certificate for Smart ID Card for authentication during login.

To send notification to subscriber when the account’s unused balance has dropped below his/her pre-set balance amount. Subscriber can choose to receive the notification by email and/or alert message on screen according to his/her preference.

To issue an alert message on screen before the system terminates the connection of the customer to IRIS website due to a period of inactivity.

To increase the upper limit of file size of land record orders (including land registers, unposted memorial information and land documents) to be delivered by "View by Browser" and "By Download" from 10 MB to 20 MB.

Revising the existing Remote Order Forms accompanied the Orders of Land Register and Copies of Land Records Collected at Counters or Delivered by Mail

To revise the form layouts such as changing the form title to "確認簽收書 Acknowledgement of Receipt" and printing the forms in bilingual version.

IRIS website adopts the “ISO/IEC 10646:2003 + Amendment 1” coding standard for encoding Chinese characters. The number of Chinese characters covered by the new coding standard is expanded from about 27,000 to over 70,000.

When you place your order of land register, unposted memorial information and land document, our system will give you alert on the "Your Order List - Select Delivery Method" screen if you have already ordered the same land record on the same day. You can also quickly review the last 5 related orders with the new inquiry function. If your order is correct, you can complete the ordering procedure and ignore the alert.

"Login ID (登入編號)" is changed to "Login ID (登入識別碼)".

"Resume Login ID (恢復登入編號)" is changed to "Unlock Login ID (解鎖登入識別碼)".

Our "Personal Information Collection Statement" and hyperlink to access the "Privacy Policy" are added.

Display alert for outstanding item(s) in the Order List when closing a browser window or changing the login status.

Show progress icon when the IRIS is processing your request to download the ZIP file consisting of all document images.

Update Client Workstation Requirement Specifications of the IRIS Online Services to support different operating systems, browsers and mobile devices.

Disable use of Secure Sockets Layer, version 3 (SSLv3) to strengthen the Internet security.

Provide online "Resume Login ID" or "Forget Password" functions for all Login ID users. Login ID and password can be resumed after the system has verified the identity of the Login ID users by providing correct answer to their preset security question.

Provide enquiry function for each Login ID user to view his/her records about the Login ID resumption by "Resume Login ID" and "Forget Password" functions for the past 6 months.

Provide new functions for Login ID with supervisor privilege (1) to enable or disable the use of the above online resumption function for individual supplementary Login ID and to view the change history for the past 6 months; (2) to lock and unlock individual supplementary Login ID; and (3) to view the resumption history of all Login IDs in the same account.

After logging to IRIS, display the last successful login date and time on screen.

IRIS can support Internet connection by using IPv4 or IPv6. Since IPv6 connection has not yet been supported by the payment gateway service providers, system will remind ad hoc users to use IPv4 connection for online payment by credit card and PPS.

Facilitate customers using smartphones and mobile devices to conduct land searches more efficiently as the webpages and search results of the mobile version have been customized for viewing on smartphones and mobile devices.

Change the colour of the hyperlinks to red for viewed / downloaded documents on the "Acknowledgement" and "Enquiry Search / Order Status" screens for indication purpose.

Display a reminder on screen after the subscriber logs on the system to remind the subscriber to change the password when it is going to expire within 7 days.

Increase the upper limit of file size of land records (including land registers, unposted memorial information and land documents) to be delivered by email from 2 MB to 4 MB.

In addition to the current "User Reference" field for transaction, customers can opt to add "User Reference" to each order on the "Enter Customer Information" screen. The user reference inputted for each order will be shown on the relevant screens and various subscriber’s statements.

Prompt a message to advise customers to choose other delivery methods when "By Fax" delivery has been selected for an ordered document over 30 pages.

Facilitate search of lot and sub-division registers with new and integrated screen design.

Add new "Type of Register" option to search sub-division registers, lot registers or both with the input information.

Provide search of lot registers by House/Building No. and Street Name or Development Name and enhance the search of lot registers by using address information from external sources of information. Relevant land register order on screens and statements / receipts can be distinguished by an indicator "**" showing next to the Property Reference Number (PRN) or Order Number.

Display both English and Chinese street names in the suggestion list.

Simplify the method to select Lot, Block and Floor record in various search screens.

Resume locked Login ID under the same service account by subscriber’s Login ID with supervisor privilege.

Enquire the resumption history for the past 6 months.

Add a hyperlink to the GeoInfo Map services of Lands Department (www.map.gov.hk) at the bottom of the menu bar on the left-hand side of the screen. The Advanced Search function can be used to locate the position of a lot on the map.

Increase the upper limit of file size of land records (including land registers, unposted memorial information and land documents) to be delivered by "View by Browser" and "By Download" from 4 MB to 10 MB.

Adopt double-sided printing for search orders of computerized land records (including land registers, land documents, unposted memorial information and entries in Memorial Day Book). The arrangement applies to both plain and certified copies of land records printed for all types of orders made through counter search, self-service search and Internet search (when delivery by mail or counter collection is selected), but does not apply to the plans of land documents.

Add a reminder to inform customers on setting the printer orientation to "landscape" mode for printing the land register.

Add new option in the "Your Order List - Enter Customer Information" screen to temporarily retain the input customer information for next search transaction.

Add new "Recall Last Search Data" function to the "Search Land Register (By Address)" function.

Enhance "Search Unposted Memorial Information" function.

Add new option for customers to download a single compressed file (ZIP format) containing all image files if the document order contains more than one image file and "By Download" delivery method is selected.

Add alert message if same land registers, unposted memorial information or land documents are found in the order list.

Add a dropdown suggestion list when typing in the Lot Type field.

Allow subscribers to select all types of account statements with or without showing the Property Reference Number (PRN)/ Address/ Lot of land register orders.

Add hyperlink for free browsing of new editions of Street Index and New Territories Lot/ Address Cross Reference Table on Land Registry Website.

Modify the screen layout for input of Street Name, Development Name or Lot Details Sections.

Add a dropdown suggestion list when typing Street Name or Development Name.

Extend the period for order details enquiry from 31 to 62 days.

Add new account statement by specifying a date range.

Add new column in all account statements showing the Property Reference Number (PRN)/ Address/ Lot of land register orders.

Show Transaction No. in all account statements.

Add a new dropdown list to the "Your Order List - Select Delivery Method" screen. With a single click, customers can select the same delivery method for all items in an order list.

Add a hyperlink to the homepage of Property Information Online Service of the Rating and Valuation Department at the bottom of the menu bar on the left-hand side of the screen.